How to Prepare For Your
First virtual appointment using google Meet

Please complete our New Patient Inquiry Form to schedule an appointment for either assessment or counseling, then prepare for your first teleconference with the tips below.


What is telehealth (or “teleconferencing”)?

It’s the use of video and audio technologies to support virtual services between providers and their clients.


What is Google Meet?

Google Meet is a practice management application used to organize
appointments, notes, and billing. Google Meet is HIPAA compliant and secure.


Do I need a specific internet browser?

If you’re using a Desktop or Laptop, we recommend:

We recommend the below if you’re using a tablet or mobile phone:

  • Android - Google Chrome

  • iOS 11 or newer (iPhone or iPad) - Safari


What equipment do I need to join a session?

You’ll need the below to join a Telehealth (online therapy) session with your specialist:

  • A computer, tablet, or phone (no applications or software to download).

  • An external or integrated webcam.

  • An external or integrated microphone.

  • An internet connection with a bandwidth of at least 10 MBPS. We recommend an Ethernet cable over Wifi when possible to ensure you receive the best possible connection through your internet provider. You can check your internet speed here.

  • Shut down all background applications to ensure Telehealth receives the majority of your internet’s bandwidth, especially applications that use your camera.


How to Join

Your provider will send you a google meet link as you get closer to the appointment. Please email your provider directly with any questions.


Allowing Camera and Microphone Access

Your internet browser should prompt you to "allow" camera and microphone access. This is a critical step! Otherwise, your provider will not be able to see or hear you in the session. If you have trouble allowing access, this guide can help. 


Waiting Room

When you first join the session, you will be in the virtual waiting room. This is where you will enter the name you want your provider to use, as well as check your settings to make sure you are using a strong internet connection and have good video and audio connectivity.  

If you don't see the blue button, that means your provider has not yet joined the session on their side. This will update as soon as they join the session. Once you click the blue button, you will be joining your provider in the session!


Will our sessions be recorded?

No.